Frequently Asked Questions
Welcome to the Equestrian Artisan website. This page is intended to answer your questions. Please get in touch to ask about anything that isn’t covered here. I welcome your questions and feedback.
- 100% Money Back Satisfaction Guarantee
- I want you to be completely happy with your purchase. You may return any item purchased here (with the exception of custom orders) for a full refund within 30 days of the date of the sale. You also have the option of applying the value of your order to the purchase of another item.
- See “What If I Have To Return Something”, below, for instructions on shipping your item back to us.
- Your return will be processed using the same payment method used for your original purchase.
- You are responsible for the cost of return shipping.
- With the exception of custom orders, all orders are shipped within 3 business days of completed payment.
- FREE shipping is offered on domestic and Canadian orders over $250, via via USPS Priority Mail, including insurance.
- For orders under $250 and all international orders, items are shipped according to what you choose when checking out
- If you receive a damaged product we will replace it or repair it for free. Contact us as soon as you receive it to let us know the problem, and follow the return shipping instructions above.
- Repairs after the initial 30 day return period are subject to availability of materials/type of materials and nature of repair. Please call or email us with a description of the problem and we will let you know whether there is a repair fee.
- Please call or email to let us know you are sending something, so we can be on the lookout and so we have your phone number or email address in case we need to reach you.
- IMPORTANT: Use a traceable shipping method to return your merchandise and insure the package. Equestrian Artisan cannot be responsible for lost or damaged goods during return shipment,.
- Ship your item in a well padded box.
- If you are returning a product during the guaranteed 30-day money back period, please include a brief note explaining the reason for the return.
- If you are making an exchange or having an item repaired, and you want the replacement/repaired item sent someplace other than your shipping address, please make sure to specify where you want the replacement/repaired item sent.
- Simply call or email us to discuss what you would like.
- After agreeing on the details of your project, we will quote you a price and provide a project timeline.
- 50% of the price will be payable before work begins and the remaining 50% will be due before we ship the finished piece.
- Equestrian Artisan retains the copyright to the design and to any images of the custom piece that appear on this website or on social media.
- All of the work sold on this site is handmade, by me, in my studios in the United States.
- In the case of laser cut items, I engrave and cut my own designs, sometimes combined with copyright free clip art.
- Any machine made components of my work (other than ear wires, chains, or pin backs) are identified as such in my product descriptions.
- Due to the handmade nature of my work each piece is unique and may vary slightly from the item you see pictured here.
- The handmade silver pieces on this site are made from .960 silver clay. (You can learn more about silver clay in this blog post) Because silver is quite soft it is typically alloyed with copper to give it strength. The number .960 refers to the amount of silver in the alloy — in this case 96% silver and 4% copper. By comparison, sterling silver is 5% silver and 7.5% copper. It is sometimes marked .925 which means the same thing as sterling.
- The chains, machine made clasps, machine made pendant bales, and ear wires are made of sterling silver.
- The glass pieces, large and small, are made from 90 COE fusing glass. The term “COE” refers to the coefficient of expansion — how quickly the glass expands when heated and contracts when cooled. When fusing multiple pieces of glass together it is imperative that they have the same COE or else they will fracture during the kiln-forming process.
- You can use any kind of silver polish or a jewelry polishing cloth to brighten your silver, or you can let it develop its natural tarnish, which is a look some people prefer.
- Occasionally silver will turn black and become hard to clean. The black is just a heavy layer of tarnish which forms when silver comes in contact with hydrogen sulfide (sulfur) which is present in the air and on our skin. Try polishing it with toothpaste, which is a bit more abrasive than silver polish. If that doesn’t work, take a glass bowl and put a piece of aluminum foil in it, shiny side up. Put your silver on the foil and sprinkle it with baking soda. Then pour boiling water into the bowl. This should remove all the tarnish quickly. Remove if from the bowl, rinse with water, and polish with a soft cloth.
- Be aware that silver tarnishes more quickly in the presence of high humidity, perspiration, many cleaning products, salt water, cosmetics, and chlorine. Don’t store silver in a damp place or in a drawer containing elastic bands or anything made of rubber. You may also want to remove it before swimming or doing vigorous exercise.
- Equestrian Artisan holds the copyright to all images on this website, unless otherwise noted. Please do not reproduce them without my permission. If you plan on using my material elsewhere, I’d be delighted, but please notify me before you do so, and, of course, link back to me. Thank you.
- © Copyright 2013 Equestrian Artisan • All rights reserved